Refund Policy for Leo Chat
Overview
Virtual diamonds purchased in our app are non-refundable. By making a purchase, you agree to this policy and confirm your understanding of the non-refundable nature of the transaction.
Exceptions
We may provide refunds in specific situations, including but not limited to:
Unauthorized transactions.
Technical errors resulting in undelivered diamonds.
Accidental duplicate purchases.
To request a refund, users must contact our support team within [specific time, e.g., 7 days] of the transaction and provide all necessary proof, including transaction IDs and relevant screenshots.
In-App Usage
Once virtual diamonds are used to send gifts, play games, or engage in any other app-related activities, refunds will not be considered under any circumstances.
Restrictions
Refunds will only be processed through the original payment method and may take [specific timeframe, e.g., 5–10 business days] to appear in your account, depending on your payment provider.
Abuse of Refund Policy
We reserve the right to deny refund requests if we detect patterns of abuse or fraudulent behavior.
Changes to the Policy
We reserve the right to modify or update this policy at any time. Users will be notified of significant changes through in-app notifications or email.
If you have any questions about this policy or need assistance, please contact our support team at feedback@leochat.app.